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SHIPPING INFORMATION

SHIPPING TIME

Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping worldwide on Orders over $198. For faster shipping service, you can select from our Standard or Expedited Shipping options.Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.

 

DELIVERY & SHIPPING

Delivery Time = Processing Time + Shipping Time

 

PROCESSING TIME

Processing time differs from product to product. All items are made-to-order and request 1-3 business days to handcraft.

 

Method Shipping Time Price

Standard Shipping 8-15 Business Days $5

Expedited Shipping 5-7 Business Days $19

*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.

 

SHIPPING INFORMATION

Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.

 

The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.

 

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.

 

IMPORTANT

When the carrier returns an undeliverable package because of address problem to us, you will be charged for reshipping costs,if you 30% restocking fee.

 

TRACKING YOUR ORDER

When your order is shipped out, you will receive an email with tracking number to track. You can also check your order information at Track My Order.

 

ABOUT TAXES&DUTIES

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, cannot declare purchased items as a gift or list an amount that lower than the actual product price.

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We treat our pets like family, so you can shop with a peace of mind knowing they are the heart of everything we do.